If it fails yet, you need to do a few more settings. Remove all junk entries and configure setting as per below image. Make sure that the proxy settings in your Internet Explorer browser and the proxy settings in Quick Heal are the same.To check proxy settings in Quick Heal :- Open Quick Heal software => Click on Settings => Click on Internet Settings.To check proxy settings in Internet Explorer :- Open Internet Explorer => Click on the Tools menu => Click on Internet Options.- Click on Connections => Click on LAN Settings (check the proxy settings here). Enter the details below. Click Settings and click Internet Settings. 3. Login to the support portal. You will get option "Launch Antimalware". Select it, perform Antimalware. (Save the Proudct Key before remving the product.) In this case, an error message “Internet connection not found” will appear. In this case, Network Profile is Work & by default setting for Work Profile as below: Make stealth Mode as OFF And File & Printer Sharing is ON for available Network Profile. Remove the tick mark from “Automatic configuration” and “Proxy server” options. 3. Sign up. Even issue is same after retrieval, try to Update Quick Heal with alternate Internet connection having strong Internet Connectivity. - Go to tools(Alt + x)->Internet Options->Connections->LAN Settings->check highlighted junk entry in red marks as per below snap(Image-4). After completion of disk check, it will display the result of check.Do verify whether is there any Bad sectors/File System error or not. If you are still not able to update, then restart the DNS client service.- Click on Start => Click on Run => type services.msc => Click on OK.- Right click on the DNS Client service and click on Restart.4. Open Quick Heal, tab on 'Scan'. Remove your current version. Try to update after removing the tick mark from “Enable proxy settings”. 2. Remember me on this computer Forgot your password? Open Quick Heal product. 3. Click on Start->All Program->Accessories->Right Click on Command Prompt->Click on Run as Administrator. In some other cases, an error message “File definition not found.” will appear. In this case, you need to download the latest product setup from “www.quickheal.com/installer”. Login Sign up. Try to update after removing the tick mark from “Enable proxy settings”. Click on Configure option of Advance scan settings. Cancel Reset my password ...or login using Google Facebook Twitter. - It will ask you to restart computer. 3. This error appears if some files are missing or some settings are not configured properly. 1. Open Quick Heal Software -> Click on Internet & Network. Change the default DNS by configuring active network connection settings (Run command ncpa.cpl to open network settings) and set it to open DNS i.e. If the problem persists, you can submit a ticket from below link or contact our Support numbers for further assistance. Remove the tick mark from Enable proxy settings. Install and register the latest product. System requirements for Quick Heal antivirus, System requirements & feature compatibility, Unable to Complete Download Process without error code. Make sure that the proxy settings in your Internet Explorer browser and the proxy settings in Quick Heal are the same. Home Solutions Forums. If it fails yet, you need to do a few more settings. If you are tying to register/activate or update Quick Heal and getting the error message "Unable to detect internet connection" then please follow the below steps one by one and try to activate/update Quick Heal again.Solution :1. Enter the server address and port number. Login . (1) The virus database is too old. You will get a Window of Command Prompt. Type below command and press Enter.netsh winsock reset. Forgot Password. In any of these cases, you need to remove proxy setting. Quick Heal Support & Services. - Open Internet... 2. Retry to update after some time or connect alternate internet connection if there is weak/slow internet connectivity. 8.8.8.8 and then retry to update. 2. Sign up with us 8.8.8.8 and then retry to update. Welcome . 4. Right click on Quick Heal icon which is pinned on Task Bar. Make sure that the Work Offline option in your Internet Explorer is not checked (tick marked).- Open Internet Explorer => Click on the File menu => Uncheck the Work Offline option, if checked.2. Click on Start => in Search programs and files, type cmd.- Right click cmd from search results and click Run as administrator.2. Type CHKDSK and then press Enter key. Open Dashboard of Quick Heal, click on “ Resolve Now ” and verify the issue. On the installer page, enter your Product Key and download the latest antivirus product setup. Give us your email address and instructions to reset your password will be emailed to you. Click on Firewall Protection. If you are using a proxy server for Internet, you need to configure the same proxy settings in Quick Heal product. If same issue, press Windows+R button on keyboard together, you will get ‘Run’ window; type services.msc and click OK as below: 3. You will get option "Full System Scan" to perform full system scan. If virus database is too old, update may fail. 1. Change the default DNS by configuring active network connection settings (Run command ncpa.cpl to open network settings) and set it to open DNS i.e. On your keyboard, press the Windows icon + R. On the Run screen, write the command cpl and press OK. (2) Sometimes, you may have set proxy for Internet connection. Make sure that the Work Offline option in your Internet Explorer is not checked (tick marked). Restart the computer and try to update/activate Quick Heal again. Posted by Samarth Joshi on 21 February 2015 07:10 PM, Getting error "Unable to detect internet connection" while activating/updating Quick Heal.