Delete the App. Masterbuilt smokers users have some problems, but the Masterbuilt also has gets some praise. Genuine Masterbuilt® parts for you Masterbuilt® smoker, grill or fryer. For instance, you knew your mom always wanted what was best for you.. 4. Common Problems with a Pellet Grill Disclaimer – Please do your own research but this is a quick cheat sheet about the most common issues and problems that I’ve definitely heard about more than once. Most commonly, consumers tend to contact Masterbuilt to ask questions about: Product/ Service, Request for Information, Return/ Replace. 8. 5. Sign out of your Masterbuilt account using the profile screen. Restart your phone. Reinstall the App. View recent Masterbuilt questions, problems, & answers. 3. Masterbuilt Manufacturing at (800) 489-1581 from 8 a.m. to 5 p.m. I'm doing a brisket with I did a ham which turned out great, using apple wood chips. One reviewer tells his fix for the problem of no smoke. Reviewers write the most about Masterbuilt Smoker and give it 1.9 stars out of 5. … 6. Featured Price: Low to High Price: High to Low Alphabetically: A-Z Alphabetically: Z-A Oldest to Newest Newest to Oldest Best Selling It may surprise you why you’ve never heard about the Masterbuilt Bluetooth smoker until now. I received a Masterbuilt electric smoker for Christmas. And you probably saw the email floating around the internet from Masterbuilt to a customer claiming that the metal was there to hold the food safe “fire bricks” in place during shipping and that these metal plates were meant to burn away. When you were growing up as a child, there were certain things you just knew about your mom. Get free expert DIY tips, handy support, troubleshooting help & repair advice for all Masterbuilt products. ET Monday through Friday or online at and click on Contact on the top right hand corner of the page for more information. Technical Issues with 7. Sign in to your Masterbuilt account. Smoker's Not Smoking Using Masterbuilt Electric Smoker Deb C. wrote: I'm a newbie at this. Ok so I know many of you who looked into, or own, this grill know of the firebox problem with the metal burning through after just a few uses.